Payment, Shipping and Returns

PAYMENT

Payments for all orders can by made by Visa, Mastercard & American Express cards or by Revolut, PayPal & Apple Pay.

Payments for orders delivered in Malta & Gozo can also be made by Cash on Delivery.

SHIPPING

Malta & Gozo

MaltaSportsOnline offers a 3 business day free shipping policy for purchases over €60, and a nominal charge for purchases below €60. If you have received a satisfactory product but are, in any way, unhappy with the delivery, please contact us immediately with your complaint.

Free collection can also be arranged by appointment from the Cottonera Sports Complex. We may be able to arrange collection from other central locations in Malta. Contact us in case of queries.

Full shipping price list can be found below:

Free Shipping Malta for all orders over €60 (within 3 business days)
Free Shipping Gozo for all orders over €60 (within 5 business days)
Standard Delivery Malta (within 3 business days) €6
Standard Delivery Gozo (within 5 business days) €6
Express Delivery Malta (next day) €12
Express Delivery Gozo (within 2 business days) €12

Rest of Europe, Israel & Egypt

MaltaSportsOnline offers free shipping for purchases over €100 for the rest of Europe, Israel & Egypt and a fixed shipping charge of €15 for purchases below €100. Parcel tracking details will be provided when the order is dispatched.

Free Shipping for orders over €100
€15 for orders less than €100

For countries within the European Union (Customs Union) no customs duties will be due.

For countries outside the European Union (Customs Union) any customs duties and related fees would need to be covered by the customer when the ordered items are received.

Outside Europe

For most countries outside Europe there is flat shipping charge of €40.

Any customs duties and related fees would need to be covered by the customer when the ordered items are received.

Contact us if you require shipping outside of Europe to a country which is not allowed through the shopping cart.

RETURNS

For enquiries regarding returns for items delivered outside Malta & Gozo kindly contact us.

The following applies for items delivered in Malta & Gozo.

We see two reasons for you to want to return your goods, and thus offer different solutions:

Return due to a defective product

Return as you are unhappy with choice made

If the product that has arrived at your end is defective, we offer three solutions for you to choose from:

Replacement with a similar product: If you take this option we will pick up the product and deliver a replacement product within three working days. All costs will be borne by us. All we require is visibility of defect upon collection. This offer holds for 5 days from delivery of initial product.
Credit note refund with a 10% discount: If you take this option we will pick up the defective product and forward you with a credit note refund including a 10% discount. All we require is visibility of defect upon collection. This offer holds for 5 days from delivery of initial product.
Money Back: If you would like a money-back refund, we will do so within 5 days of collecting the defective product. All we require is visibility of defect upon collection. This offer holds for 5 days from delivery of initial product.

Kindly contact us, indicating product defects and how you wish to proceed.

You may be unhappy with the choice made, or size chosen, or the general appearance of the product of your choice.

If you notify us within 14 days of the delivery of the product, we will pick it up at no extra cost and provide you with a credit note for the same value. The credit note holds a ‘3-months apply’ period.

All we ask is that you contact us, indicating the reason/s for the requested return.

You may also opt to inform us of your request in writing using the model withdrawal form set out in Part B of the Schedule of LN 439 of 2013